APPCLOSE CANCELLATION AND REFUND POLICY

Last updated: October 2, 2026

This Cancellation and Refund Policy is part of the Agreement between you and AppClose, Inc. and is incorporated into our Terms of Service. Capitalized terms used but not defined in this Policy have the meanings given to them in the Terms of Service. Nothing in this Policy affects any non-waivable right you may have under applicable consumer protection law; where such a law gives you a cancellation or refund right, that right applies notwithstanding this Policy. If you live outside the United States and Section 27 of the Terms of Service provides a cancellation or refund right for your country, that provision governs a Subscription purchased through the Site and prevails over this Policy to the extent of any conflict.

1.Cancelling Auto-Renewal of Your Subscription.
1.1What Happens if You Cancel Auto-Renewal of Your Subscription.

Cancelling the auto-renewal of your Subscription does not generate any refund. Refunds are available only as described in this Policy. If you cancel the auto-renewal of your Subscription, it will continue for the remainder of your Subscription Period. For example, if you have a monthly Subscription that renews on the 10th of every month and you cancel your Subscription on the 15th of the month, your unlimited usage and access to all features will continue until the 10th of the following month. Likewise, if you cancel a one year Subscription one month after you purchase the Subscription, then you will still have unlimited usage and access to all features through the 11 months remaining on your one year Subscription, after which your Subscription will not auto-renew. We may send you notice that your Subscription will not auto-renew. At the end of the Subscription Period your Account is placed in Read-Only Mode, as described in Section 2.1 of the Terms of Service; cancelling auto-renewal does not close your Account.

1.2How to Cancel Auto-Renewal if you purchased your Subscription through the Apple App Store or Google Play.

For Apple, in Settings, open your Apple Account setting, select “Subscriptions”, and then select AppClose and select “Cancel subscription”, or otherwise in accordance with the current Apple iOS functionality.

For Google, go to Subscriptions in Google Play, select AppClose, and select “Cancel”, or otherwise in accordance with the current Google Android functionality.

1.3How to Cancel Auto-Renewal if you purchased your Subscription through the Site.
1.On a desktop/laptop visit appclose.com
2.Log in using the email address associated with your Account
3.You will receive a verification code
4.Enter the code to complete login
5.Select the profile icon in the top right corner
6.Click “Subscription” to cancel or edit your plan
2.Closing Your Account Is Not the Same as Cancelling Auto-Renewal.

Closing your Account ends your access to the Services. Whether it also cancels your Subscription depends on where you purchased it. If you purchased your Subscription through the Site, closing your Account cancels your Subscription immediately, and we direct Stripe, as merchant of record, to stop any further charges to your payment method. If you purchased your Subscription through the Apple App Store or Google Play, closing your Account does not cancel your Subscription, and we cannot cancel it for you: you must cancel it yourself through your Apple or Google account, as described in Section 1.2, or it will continue to renew and Apple or Google will continue to charge you. Any refund request for those charges must be directed to Apple or Google, as described in Section 4.1. Closing is permanent, and the unused portion of your Subscription Period is not refunded, except where you are eligible for a refund under “When Refunds Are Available” below or where applicable law requires a refund. If your objective is to stop your Subscription, cancel auto-renewal rather than closing your Account. Cancelling auto-renewal also preserves your access for the remainder of a Subscription Period you have already paid for. Closing your Account carries other material consequences beyond ending your Subscription: the email address associated with the Account can never be used to register another Account, and you can no longer sign in to export your own records, which you must instead request from customer support. Before you close your Account, please read Section 2.2 of the Terms of Service, which describes those consequences and how you obtain your records.

3.Refund Policy
3.1Nonrefundable Subscriptions.

Except as expressly provided in this Policy, and except where applicable law provides otherwise, all Subscriptions are final and non-refundable.

3.2When Refunds Are Available

For the first 30 days after your first-time purchase of a Subscription (“30 Day Period”), you may receive a full refund of your first-time Subscription payment by contacting support@appclose.com if:

•Your co-parent did not purchase a Subscription or receive a fee waiver during the 30 Day Period
•You receive a fee waiver within the 30 Day Period
•You purchase a duplicate Subscription within the 30 Day Period, in which case you may receive a full refund of one of these Subscriptions, as designated by you. If you purchase a duplicate Subscription after the 30 Day Period, you may receive a full refund only for the Subscription purchased after the 30 Day Period. A duplicate Subscription means that you have more than one active Subscription with overlapping Subscription Periods.
3.3When Refunds Are Not Available

Unless you are expressly eligible for a refund as described above, refunds are otherwise not available, including in the following circumstances:

•If you cancel the auto-renewal of a Subscription, for any Subscription payment already made on that Subscription.
•If you fail to cancel a recurring auto-renewal payment.
•If you receive a fee waiver after the 30 Day Period, for any Subscription payment made before your fee waiver was approved, including your first-time Subscription payment. A fee waiver approved after the 30 Day Period is not a basis for a refund under this Policy. When a fee waiver is approved for a Subscription purchased through the Site, we will cancel your Subscription so that no further Subscription payments are charged through Stripe. If your Subscription was purchased through the Apple App Store or Google Play, we cannot cancel it for you: you must cancel it yourself through your Apple or Google account, as described in Section 1.2, and you should not do so until your fee waiver has been approved, because cancelling before approval ends your Subscription without any refund.
•If sales taxes were not assessed on one or more of your Subscription payments, and are then assessed on one or more of your subsequent Subscription payments. For Subscriptions purchased through the Site, sales taxes are calculated, collected, and remitted by Stripe as merchant of record, and for Subscriptions purchased through the App, by Apple or Google, as described in Section 2.1 of the Terms of Service. Sales taxes are assessed based upon meeting nexus and other tax classification criteria that depend on various national, state, and local laws and regulations over which we have no control. “Sales taxes” include sales taxes, VAT, and GST taxes, depending on the jurisdiction.
•If you downgrade a Subscription from a one or two year prepaid Plan to a shorter term Plan. If you downgrade, your Subscription auto-renewal will be based on the Plan to which you downgraded, but no refund will be issued for the unused portion of the Subscription that was downgraded.
•Refunds are not available for a renewed Subscription, or an upgraded Subscription.
•If you close your Account, for the unused portion of the Subscription Period, as described above.
•If we suspend or terminate your Account under Section 2.2 of the Terms of Service because we are required to do so by law or by a court or governmental order, or because your Account was used in a manner that creates a risk of harm, except where applicable law requires a refund.
3.4Discretionary Exceptions to Refund Policy.

In addition to the foregoing refund scenarios, we may in our sole discretion choose to issue a partial or complete refund to any User for any reason at any time, without any obligation to issue refunds to any other User in similar circumstances.

4.Refund Request Process
4.1Refunds for Subscriptions through Apple and Google

Subscriptions purchased through the Apple App Store or Google Play must be cancelled through your Apple or Google account. Refund requests for Subscriptions purchased as in-app purchases must be directed to Apple or Google, respectively, and are subject to their refund policies.

4.2Refunds for Subscriptions through the Site.

Contact support@appclose.com. Stripe, Inc. and its Link service (“Stripe”) is our merchant of record and payment processor for Subscriptions purchased through the Site. Any refund we approve is issued by Stripe to the payment method used for the purchase, as described in Section 19 of the Terms of Service.

4.3Timing and How Refund is Credited

Generally, expect 7-14 business days for any refund to be processed and settled. Longer processing periods can occur, depending on the bank/card processor involved. In every case, the refund is applied back to the original payment method that you used to purchase the Subscription being refunded, and cannot be issued to any other payment method or person.